MutedPlate
Muted - Remote Control
Muted - Remote Control
In Stock. At your doorstep by .
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Frequently Asked Questions
Shipping & Returns
Can I return my MutedPlate if I change my mind?
Due to the sensitive nature of the product’s components, we do not accept returns after shipping. Once an order is placed, you have a 12-hour window to cancel and receive a refund. Please note that the refunded amount will exclude non-refundable payment provider and shop processing fees, which total approximately 5.7% of the order value. After the 12-hour window or once the item has shipped, all sales are final. This policy helps us maintain product integrity and prevent potential damage from user mishandling.
How can I track my order once it’s shipped?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package on our website or directly through the carrier’s tracking system. This way, you’ll always know where your order is and when to expect delivery.
How long does shipping take within the US, and do you ship internationally?
We dispatch our orders within 12 hours from placing your order. Shipping within the US typically takes 2-3 business days depending on the state. Some remote or rural areas may experience slight delays. At this time, we only ship within the US, but as we expand our product lineup, international shipping will be introduced. Stay connected for updates on future shipping options.
What should I do if my order is delayed or lost during shipping?
While delays are rare, they can happen. If your order is delayed or seems lost, please contact us at info@mutedplate.com with your order details. We’ll work with the shipping carrier to resolve the issue and ensure you receive your MutedPlate as soon as possible.
Other Formats & Countries
Do you offer MutedPlate for motorcycles or international vehicles?
Currently, we only offer MutedPlate for standard US vehicles. However, we are actively working on versions for motorcycles and international vehicles. In the near future, we’ll launch a dedicated preorder page for these new versions. Stay tuned for updates and announcements on our site.
Can I preorder MutedPlates for motorcycles or international vehicles?
While we don’t offer MutedPlates for motorcycles or international vehicles yet, we are actively working on these options. Soon, we’ll have a preorder page available for customers interested in these versions. If you want to be notified when preorders start, sign up for updates on our website. We appreciate your patience as we expand our product range.
Warranty & Support
What kind of warranty or guarantee comes with the MutedPlate?
We stand behind the quality of our products. If you experience any defects or malfunctions under normal use, please get in touch with our customer support and we'll make sure to find a solution that will make you happy again. If there is a malfunction or defect by default within the first month, we'll replace the unit free of charge.
How can I contact customer support if I need help?
We’re here to help! You can reach our customer support team at info@mutedplate.com or through our website’s contact form. Our team responds within 24 hours, ensuring you get the assistance you need quickly. We’re dedicated to making your experience as smooth as possible.
How secure is my payment information on your website?
Your payment information is fully protected with secure payment processors and SSL encryption on our website. We never store your credit card details, ensuring your personal and financial information stays private and secure. You can confidently shop knowing your data is safe.
Any other questions?